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Professional Concierge Services Firm
NCListing DetailsOffice ID: CONC1
Status: Sold
Listing Broker: Jeff Snell, M&AMI, CBI, ABI
Listing Price: $215,000
Gross Revenue: $172,726
Cash Flow: $83,955
FF&E: $500
FF&E Included: Yes
Sale Price: $190,000
Real Estate Included: No
Sales Structure: Asset Sale
Seller Financing: Yes
Financing/Terms:
Seller will provide financing as required by buyers commercial lender / SBA.  Seller will consider financing well qualified buyer with appropriate collateral and guarantees.
Home Based: Yes
Reason for Sale:
Owner would like to pursue education/technology opportunities to help improve education in the k-12 arena.  
Training:
Seller will provide adequate support for smooth transition to new owner.
OperationsYear Established: 2001
Form of Ownership: S Corp
Employees (full-time): 3
Managers: 1
Business Hours: flexible
Summary
Business Description:
This award winning concierge service business serves individual, small business, community and corporate clients. From errand running to researching the most unusual and interesting requests this company excels in making like simpler for their clients.  For business clients this means happier, more productive and engaged employees, with higher retention and satisfaction levels.  For individual clients this means more time to focus on whatever is most important to them, taking care of elderly relatives, raising children, going back to school or spending more time in the community or with charitable organizations.  The company also provides event planning, on-site concierge services, travel planning and household services. The business specializes in doing those things that have to get done that are more time consuming or frustrating to their clients than thay want or can do themselves.
Historical Summary:
During the founders career in management, the last thing she wanted to do after work was tackle her personal to-do list. She wished for a service to help everyday working people take care of life’s many details, so that home could be her place to relax.

To meet this need she created the company to provide personal assistance and concierge services for the everyday person. Their goal is to reduce their members' stress and increase their resiliency.

It’s not that their clients are helpless. It’s that they are busy and deserve a break.

Today’s technology means more information to sort through. They filter it to meet members’ precise needs, providing information on infinite topics including decorative plant selections, the best vacuum cleaner, lowest air fare, and how to appeal a postal insurance claim denial.

Corporate clients offer the companies services in their benefits package as part of their overall strategy to offer work/life balance and become an employer of choice. Errand running services are most popular with corporate clients. Who wouldn’t enjoy collecting their groceries, dry cleaning, prescriptions and more on their way out of the office, rather than driving all over town after work?

Corporate clients also turn to the firm for information research for work-related tasks, such as couriers, drinking water suppliers, office cleaning, and corporate season tickets for local sports teams.

Convenience services are also available at local upscale commercial and residential properties as an optional amenity for their tenants.  

Owner Qualifications:
Buyer should be personable, enjoy serving others and have a working knowledge of general and administrative requirements of running a small business.
Potential Growth:
Continue to pursue property management companies, consider healthcare concierge line – introduce flat audit fees, monthly fees to monitor claims, fees based on # of hours/health of individuals, pursue individual use at upscale apartment/condos communities.  Expand into other geographic regions. Current owner works approximately 20 hours per week.  Increasing hours for marketing and business development would drive new business.
LocationType of Location: Home Based
Facilities:

This business runs virtually from owners and employees home offices.  No commercial space is required.


Last Updated: Feb 23, 2015 / 4:15 PM
Financial Information Current as of: Jul 24, 2013 / 2:48 PM